FAQS & HELP

How to manage my schedule, book classes or appointments, or cancel/reschedule using the app or website (both use the same interface)

• How to schedule a semi-private group class

  NOTE: You must have purchased a class or package to schedule a group class. See the FAQ for instructions on how to view your purchased packages or classes. 

  1. Login – you must be logged in to schedule
  2. Make sure Class is chosen in the second blue bar OR choose the Schedule option in the menu
  3. Find your class and click BOOK
  4. You will get a reminder 24 hours prior to your class
  5. Remember to cancel your class, to avoid fees, if you cannot attend. See the FAQ for how to cancel your class
• How to schedule a private appointment

  NOTE: You must have purchased a class or package to schedule private instruction. See the FAQ for instructions on how to view your purchased packages or classes. 

  1. Login – you must be logged in to schedule
  2. Make sure Appointment is chosen in the second blue bar OR choose Schedule Appointment on the menu
  3. Choose Private or Semi Private in the drop down to the right of the calendar in the top blue bar
  4. Find and click your chosen time
  5. Click “Select Existing Package” and choose your package
  6. Select the Time again
  7. Click Book Now
  8. You will get a reminder 24 hours prior to your appointment
  9. Remember to cancel your appointment, to avoid fees, if you cannot attend. See the FAQ for how to cancel your appointment
• I thought I had purchased a class or package, how do I see if I have purchased a class or package?
  1. Login and open the Menu
  2. Choose Payments from the Menu to view your Payment History
  3. To view the number of appointments remaining in your package, choose “Appointment”. You will see your current package followed by the number of classes used to date
  4. To view the number of classes on your package, choose “Group Class Pricing”. You will see your current package followed by the number of classes used to date
• How do I purchase a class or package so I can book or schedule?
  1. Login and open the Menu
  2. To purchase a group class, click Group Class Pricing and then Buy Group Class Pricing
  3. To purchase an appointment, click Appointments and then Buy Appointment
• How do I view my future scheduled classes or appointments?
  1. Login and open the Menu
  2. For future Group Classes, choose Attendance from the menu
  3. For future Appointments, choose My Appointment History.
• How to CANCEL a class or appointment
  1. Login and open the Menu
  2. To cancel a Group Class
     1. Choose Attendance, your classes will display
     2. Click the little arrow way to the right, on the class you want to cancel
     3. Click “Cancel Signup”
  3. To cancel an Appointment
     1. Choose Booked Appointments
     2. Click the “Cancel” button on the appointment you want to cancel
• How to RESCHEDULE a class or appointment
  1. Login and open the Menu
  2. Cancel the unwanted class or appointment
  3. After cancelling the unwanted class or appointment, simply schedule a new class or appointment
• How far in advance can I schedule a class or appointment?

  The scheduling software will allow you to book or schedule a class or appointment 2 weeks in advance. This is to allow flexibility in the teacher’s schedules.

• How do I reset my profile info and password?
  1. Login and open the Menu
  2. Choose Profile
  3. Click the pencil icon in the upper right
  4. Change your information and click Save at the bottom
• How do I view my history of classes?
  1. Login and open the Menu
  2. Choose Attendance 
  3. Click Past just under the top blue bar
• How do I view my history of appointments?
  1. Login and open the Menu
  2. Choose Booked Appointments
  3. Scroll down to view all past appointments
• How do I view my history of payments/receipts?
  1. Login and open the Menu
  2. Choose Payments